How we safeguard data across the HYEHOST platform.

1. Introduction

HYEHOST ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard information when you use our hosting services, visit our sites, or interact with our teams.

2. Information we collect

• Personal information: Name, email, phone, billing details, and any data submitted when creating an account or contacting support.
• Account data: Usernames, hashed passwords, preferences, and service usage history.
• Server/hosting data: Content you store on our infrastructure, including websites, applications, and databases.
• Technical data: IP addresses, browser/device details, operating system, logs, and telemetry gathered for security and performance.
• Communications: Tickets, emails, chat transcripts, and phone call recordings where applicable.

3. How we use information

• Provide, maintain, and improve services.
• Process payments, invoices, and renewals.
• Respond to support inquiries and operational notices.
• Send administrative updates and optional marketing (opt-out available).
• Monitor usage, detect abuse, and enforce acceptable use.
• Comply with legal obligations and requests from authorities.

4. Data security

We apply layered security controls to protect information from unauthorized access, alteration, or destruction. Measures include encryption, access controls, intrusion detection, and routine security assessments. No system is 100% secure, so customers should maintain their own backups for critical data.

• Encryption of sensitive data at rest and in transit.
• Regular assessments, audits, and vulnerability management.
• Strict authentication, authorization, and logging.
• Network monitoring, DDoS mitigation, and incident response.
• Offsite backups for hosting platforms.

5. Data retention

We retain personal information only as long as necessary for the purposes outlined in this policy unless a longer period is required by law. Retention windows consider the sensitivity of the data, business needs, and regulatory requirements.

6. Third-party disclosure

• Service providers: Trusted vendors supporting billing, support, networking, or compliance tasks.
• Business transfers: Data may transfer if we undergo a merger, acquisition, or asset sale.
• Legal requirements: We may disclose data to satisfy legal obligations or valid law-enforcement requests.
• Protection of rights: Information may be shared to protect our rights, customers, or the public.

7. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data. You may also request data portability or withdraw consent where processing relies on consent.

8. Cookies & tracking

We use cookies and similar technologies to operate our control panels, analyze traffic, and remember preferences. Browser settings usually allow you to restrict cookies, though doing so may impact functionality.

9. Children's privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children. Parents or guardians who believe a child has provided data should contact us for removal.

10. Policy changes

We may update this policy periodically. We will post changes on this page and adjust the "Last updated" date. Continued use of our services following an update constitutes acceptance of the revised policy.

11. Contact us

For privacy questions, data processing agreements, or to exercise your rights, reach our privacy desk:

• Email: privacy@hyehost.com
• Support portal: Sales & Compliance department