Privacy Policy
Data Protection & Transparency

1. Introduction

HYEHOST LLC ("we", "our", "us") is a US-owned and operated Limited Liability Company committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard information when you use our hosting and infrastructure services, visit our websites, or interact with our support teams. This policy applies to all HYEHOST services including shared hosting, reseller hosting, managed VPS, VPS hosting, budget VPS, VDS hosting, bare metal servers, colocation, RIPE IPv6 leasing, ARIN IPv6 leasing, and development services.

2. Information we collect

• Personal information: Name, email address, phone number, billing address, company information, and any data submitted when creating an account or contacting support.
• Account data: Usernames, hashed passwords, account preferences, service usage history, and API keys.
• Hosted content: Content you store on our infrastructure, including websites, applications, databases, files, and configurations. You retain full ownership and control of your data.
• Technical data: IP addresses, browser and device information, operating system details, server logs, performance metrics, and telemetry gathered for security, performance optimization, and abuse prevention.
• Communications: Support tickets, emails, chat transcripts, phone call recordings (where applicable and permitted by law), and feedback.
• Network data: BGP routing information, DNS queries, network traffic patterns, and peering data for IP leasing and network services.

3. How we use information

• Provide, maintain, troubleshoot, and improve our hosting and infrastructure services.
• Process payments, invoices, renewals, and billing inquiries.
• Respond to support inquiries, technical issues, and operational notices.
• Send administrative updates, service announcements, and optional marketing communications (opt-out available).
• Monitor usage patterns, detect abuse, prevent fraud, and enforce our acceptable use policy.
• Perform security assessments, vulnerability testing, and incident response.
• Comply with legal obligations, court orders, and valid requests from US federal, state, and local authorities.
• Improve network performance, reliability, and DDoS protection across our infrastructure.

4. Data security

We apply layered security controls to protect information from unauthorized access, alteration, or destruction. Our security measures include encryption, access controls, intrusion detection, network monitoring, and routine security assessments. However, no system is 100% secure. Customers should maintain their own backups for critical data and implement appropriate security measures on their hosted services.

• Encryption of sensitive personal data at rest and in transit using industry-standard protocols.
• Regular security assessments, penetration testing, and vulnerability management.
• Strict authentication, authorization, and comprehensive logging of administrative access.
• 24/7 network monitoring, DDoS mitigation, and incident response procedures.
• Offsite backups and redundancy for hosting platforms and critical systems.
• Documented security policies and employee training on data protection.

5. Data retention

We retain personal information only as long as necessary to provide services, fulfill the purposes outlined in this policy, or as required by applicable US federal and state laws. Retention periods vary by data type and purpose. For example, billing records are retained for tax and accounting purposes, while support tickets are retained for customer service history. Upon account termination, we will delete personal information within 30 days unless legal obligations require longer retention. Customers are responsible for backing up their hosted content before account termination.

6. Third-party disclosure

• Service providers: Trusted vendors supporting billing, payment processing, support systems, network infrastructure, security monitoring, and compliance tasks. These vendors are contractually obligated to protect your data.
• Business transfers: If HYEHOST undergoes a merger, acquisition, bankruptcy, or asset sale, customer data may be transferred as part of that transaction. We will notify affected customers of any such change.
• Legal requirements: We may disclose data to comply with valid legal obligations, court orders, subpoenas, or requests from US federal, state, and local law enforcement authorities.
• Protection of rights: Information may be shared to protect HYEHOST's legal rights, prevent fraud, enforce our terms of service, or protect the safety of our customers or the public.
• Network operations: For IP leasing services, we may share routing information, ASN data, and network metrics with internet exchanges, peers, and regulatory bodies as required for network operations.

7. Your rights

As a US-based company, we comply with applicable US federal and state privacy laws. Depending on your state of residence, you may have rights to access, correct, delete, or request a copy of your personal data. To exercise these rights, contact our privacy team using the information in Section 11. We will respond to verified requests within 30 days or as required by applicable law.

8. Cookies & tracking

We use cookies and similar tracking technologies to operate our customer control panels, analyze website traffic, remember user preferences, and enhance security. These technologies help us understand how customers use our services and improve functionality. Browser settings typically allow you to restrict or disable cookies, though doing so may impact the functionality of our control panels and services. We do not sell personal data to third parties for marketing purposes.

9. Children's privacy

HYEHOST services are intended for business and professional use by individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided personal data, we will delete such information promptly. Parents or guardians who believe a child has provided data should contact us immediately.

10. International data transfers

HYEHOST is a US-based company. Your personal information may be processed, stored, and transferred within the United States. By using HYEHOST services, you consent to the transfer of your information to the United States and its processing under US law. If you are located outside the United States and have concerns about data transfers, please contact us before using our services.

11. Policy changes

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post material changes on this page and update the "Last updated" date. Continued use of HYEHOST services following an update constitutes your acceptance of the revised policy. We encourage you to review this policy regularly.

12. Contact us

For privacy questions, data access requests, data processing agreements, or to exercise your privacy rights, contact our privacy and compliance team:

• Email: privacy@hyehost.com
• Support portal: HYEHOST Contact Form
• Mailing address: HYEHOST LLC, United States

We will respond to all privacy inquiries within 5 business days.

13. Effective date

Last updated: March 2025

Effective date: March 2025