Terms of Service
Governing HYEHOST Services
These terms outline acceptable use, billing, SLA commitments, and responsibilities for customers using our hosting, VPS, bare metal, colocation, and IP leasing platforms. Please review before provisioning services.
Master Terms of Service
Complete terms governing all HYEHOST services and infrastructure.
Bandwidth Fair Use Policy
A plain-English summary so you don't have to locate it in the full document.
What is NOT Fair Use
Continuously saturating your port at or near 100% capacity for extended periods is not considered fair use. This applies to all port tiers — 1 Gbps, 2.4 Gbps, 10 Gbps, and 40 Gbps alike. Pinning any port at full line-rate around the clock degrades shared infrastructure for other customers and may result in traffic shaping, suspension, or termination of service.
What is Fair Use — Unmetered Ports
On services with unmetered ports (no fixed TB allocation), our fair use guideline is:
- 100 Mbps sustained 24/7 is always within fair use and will never be questioned.
- Bursts to full port speed are expected and fully acceptable — large transfers, deployments, and traffic spikes are normal.
- Sustained usage above 100 Mbps is in most cases fine. We only act when usage is clearly abusive or constitutes continuous full-port saturation impacting other customers.
Metered Plans
Plans with a defined monthly transfer allocation (e.g. 10 TB, 25 TB) do not carry the same sustained-rate fair use restrictions as unmetered ports — however, deliberately pinning your port at 100% purely to exhaust your quota as fast as possible, then purchasing further services in bulk to repeat this, is considered abuse. Your monthly allocation is intended for organic traffic and normal workload patterns, not as a mechanism to sustain maximum line-rate indefinitely. Overage handling and abuse enforcement are detailed in the full Terms of Service.
Key Topics Covered
Important sections within our Terms of Service.
Acceptable Use
Guidelines for lawful and ethical use of HYEHOST infrastructure. Covers prohibited activities, abuse handling, and DDoS mitigation policies.
Billing & Payments
Invoice terms, payment methods, late fees, and billing cycles. Clear pricing with no hidden charges or surprise fees.
SLA Commitments
Service level agreements guaranteeing 99.99% uptime. Includes credits and remedies for service failures and downtime.
Network Policies
IP allocation, routing policies, peering agreements, and network resource commitments across all HYEHOST services.
Data Protection
Data handling obligations, privacy commitments, and security responsibilities. GDPR and compliance considerations.
Dispute Resolution
Process for resolving disputes, arbitration procedures, and legal jurisdiction. Fair and transparent conflict resolution.