HYEHOST Privacy Policy

Last updated: March 2025

1. Introduction

HYEHOST ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web hosting services, visit our website, or interact with us in any way.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, payment information, and other information you provide when creating an account, purchasing services, or contacting support.
  • Account Information: Username, password, account preferences, and service usage history.
  • Server and Hosting Data: Information about your hosted websites, applications, databases, and other content stored on our servers.
  • Technical Data: IP address, browser type, operating system, device information, log data, and usage statistics.
  • Communications: Records of your interactions with our customer support team, including emails, chat logs, and phone calls.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our hosting services
  • Processing payments and billing
  • Responding to your inquiries and support requests
  • Sending administrative information, service updates, and promotional content
  • Monitoring and analyzing usage patterns and trends
  • Preventing, detecting, and addressing technical issues, fraud, or illegal activities
  • Complying with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We maintain security measures including:

  • Encryption of sensitive data
  • Regular security assessments and audits
  • Access controls and authentication procedures
  • Network monitoring and intrusion detection systems
  • Regular backups of hosted data

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.

6. Third-Party Disclosure

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, and that of our customers or others.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your personal information
  • The right to restrict or object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent at any time, where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@hyehost.com